Eligibility
All owners of Salik accounts are eligible to apply for this service.
Required documents
Through Online Channels:
- No documents are required
Through Call Centre:
- Account number and pin code
Through Customer Happiness Centers and Salik Customer Service Counters:
For individuals
- Valid Emirates ID
For companies
- Valid Emirates ID of the applicant
- Letterhead with company stamp
Service Fees
This service is free.
Process time
- Website and Smart application: instantly
- Customer Happiness Centers and Salik Customer Service Counters: 10 minutes
- Call centre: instantly
Customer Happiness Centres
Customer Happiness Centre - Deira
Call Centre
Salik Self Service on Salik Call Centre: 80072545
Salik customer service representative: 80072545
Process
Through website and mobile application
- The customer logs in to the website or the application using the username and password.
- The customer selects the tab of "personal profile details".
- The customer updates the desired details.
Through Dubai Now App
- The customer logs in to the Dubai Now App and chooses Salik Accounts.
- The customer selects Contact Details section.
- The customer updates the desired details.
Through Customer Happiness Centers and Salik Customer Service Counters
- The customer heads to the service centres and requests the update of the Salik account details.
- The details are updated.
Through call centre
- The customer contacts the call centre on the following number: 80072545.
- The customer provides the call centre employee with the information to be updated.
Through Salik self service on Salik call centre
- The customer logs in using his Salik account and PIN number.
- The customer selects "updating details" to insert the desired updates.
Average waiting time
- Website and Smart application: N/A
- Customer Happiness Centers and Salik Customer Service Counters: 10 minutes
- Call centre: instantly
Validity
This service has no validity.
What will you get
Update the customer's data registered in Salik account.
Terms and Conditions
- Customers can use online channels to update the mobile number only, while other account information can be updated only through customer happiness centers, Salik Service Counters and Salik call center.
FAQs
Follow this link to check Salik related FAQs.