Apply for Disputing Salik Violations
This service enables you to apply for disputing the fines related to the Electronic Toll Road System (Salik).
- Overview
- Ways to Apply
- Service Details
- The customer applies for the service through Salik website or Smart Salik App.
- The customer receives the dispute application reference number and then its status.
Through Dubai Drive App
- The customer logs in to the Dubai Drive App and chooses Salik then Violations & Disputes.
- The customer fills in the required details.
- Once the dispute is created, the customer receives the dispute application reference number.
Through Dubai Now App
- The customer logs in to the Dubai Now App and chooses Salik Accounts.
- The customer selects dispute Salik violations section.
- Once the dispute is created, the customer receives the dispute application reference number.
Through Call Centre
- The customer contacts Salik Call Centre on 80072545.
- The customer requests the service of disputing Salik violations.
- Once the customer service representative creates the dispute, the customer receives an SMS with the dispute reference number.
- Dispute application number and then the application status (Approval or rejection).
- If the application was approved, the fine is cancelled from the system and refunded if already paid.
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Question 1: If the customer receives a Salik fine, will it increase if he does not pay it on time?
Answer 1: There are no additional fines if the customer didn't pay the fine on time.
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Question 2: What are the types of Salik violations?
Answer 2: There are two types of Salik violations:
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Unregistered Plate Violations (URP): This fine is registered when the customer passes through a Salik gate without registering the plate on the vehicle and without applying for registering the plate within 10 working days after the toll trip.
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First violation: 100 AED on the first day if the customer passes without a registered plate (maximum 1 violation per day).
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Second violation: 200 AED the second day if the customer passes without a registered plate.
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Third violation: 400 AED the third day if the customer passes without a registered plate.
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400 AED for any violation after the third URP violation.
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Insufficient Funds Violation (ISF): This fine is registered when the customer passes through a Salik gate with insufficient funds in the Salik account to cover the fee and without recharging the account 5 days after the trip.
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Note: Follow this Link to check Salik related FAQs.
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