Apply for Disputing Salik Violations

This service enables you to apply for disputing the fines related to the Electronic Toll Road System (Salik).

  • Overview
  • Ways to Apply
  • Service Details
Process
Through Salik website and Smart Application
  • The customer applies for the service through Salik website or Smart Salik App.
  • The customer receives the dispute application reference number and then its status.

Through Dubai Drive App

  • The customer logs in to the Dubai Drive App and chooses Salik then Violations & Disputes.
  • The customer fills in the required details.
  • Once the dispute is created, the customer receives the dispute application reference number.

Through Dubai Now App

  • The customer logs in to the Dubai Now App and chooses Salik Accounts.
  • The customer selects dispute Salik violations section.
  • Once the dispute is created, the customer receives the dispute application reference number.

Through Call Centre

  • The customer contacts Salik Call Centre on 80072545.
  • The customer requests the service of disputing Salik violations.
  • Once the customer service representative creates the dispute, the customer receives an SMS with the dispute reference number.
Average waiting time
N/A
Validity
Permanent
What will you get
  • Dispute application number and then the application status (Approval or rejection).
  • If the application was approved, the fine is cancelled from the system and refunded if already paid.
Terms and Conditions
In case the dispute was approved and the violation was already paid, the customer must fill the electronic refund form through Customer Happiness Centers.
FAQs
  • Question 1: If the customer receives a Salik fine, will it increase if he does not pay it on time?

    Answer 1: There are no additional fines if the customer didn't pay the fine on time.

  • Question 2: What are the types of Salik violations?

    Answer 2: There are two types of Salik violations:

    • Unregistered Plate Violations (URP): This fine is registered when the customer passes through a Salik gate without registering the plate on the vehicle and without applying for registering the plate within 10 working days after the toll trip.

    • First violation: 100 AED on the first day if the customer passes without a registered plate (maximum 1 violation per day).

    • Second violation: 200 AED the second day if the customer passes without a registered plate.

    • Third violation: 400 AED the third day if the customer passes without a registered plate.

    • 400 AED for any violation after the third URP violation.

    • Insufficient Funds Violation (ISF): This fine is registered when the customer passes through a Salik gate with insufficient funds in the Salik account to cover the fee and without recharging the account 5 days after the trip.

    • Note: Follow this Link to check Salik related FAQs.

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